Saturday, April 18, 2015

How To Resolve Any Customer Service Situation

Wally covered Steps 1 - 6, spending A YEAR trying to work things out with this company. Thanks to his patience and perseverance, I got to jump straight to Step 7.

1. You call a customer service representative for the company. Work with them. Stay with it. You will find a solution. Keep working with them.

You are low-key. You are patient. You are calm.

2. You ask to speak with someone who can help resolve the situation, perhaps a boss. Not available? You are happy to leave a voicemail.

You are cheerful. You are optimistic. You are calm.

3. You check in again. Just to see. Keep calling. Check-in again. Check-in again. Check-in again.

You are chill. You are kind. You are calm.

4. You ask to please file a complaint. You ask to please check on the complaint filed. You ask to please escalate the complaint filed to the attention of SomeoneAnyone.

You are carefree. You are light-hearted. You are calm.

5. You explain again to someone new. Remember to smile while talking on the phone. You are transferred. Explain it again. You are transferred. Smile. Explain it again.

You are chatty. You are appreciative. You are calm.

6. You send a letter. It is polite. You send five copies to five different people in the company. Perhaps someone will read it. Perhaps someone will reply.

You are polite. You are hopeful. You are calm.

7. You Go Crazy and draft this letter:


Dear Chase,

My husband, Paul, just shared your reply email with me.

I’m so glad you’ve gotten to meet my husband over the past year of attempting to resolve this order. Paul is kind, patient, and diplomatic, and I so appreciate that he’s taken point on this project.

But that makes me the somewhat impulsive, crazy spouse who never sleeps and drinks too much coffee. This lifestyle choice gives me time to feed babies all night and surf the internet. (We have so many babies. So Many. And high-speed internet. But I guess everyone does now. (Have the internet, not the babies.))

Anyway this combination of sleeplessness, carelessness, time, and internet is a terrible weight. The Lord Jesus Christ helps me keep it in check. And my ever-loving, ever-patient husband.

But when I checked reviews online and saw that your company’s using the same drawn-out unethical scheming tactics on others, Jesus said to let my righteous crazy go. 

When I asked my husband if I could go BatShitCrazy, he said to wait. So I waited. And waited. And waited, buoyed by his own endless ocean supply of patience. But then he got tired of waiting too, and said I could let it go.

So here it goes.

Just thought I’d give you a heads up.

Charlene


Picture Source

Thursday, April 2, 2015

Heard Around the House 2

THE FIVE-YEAR-OLD

Joe: "Mama, I think 'covet' means to blow someone's house down."

Joe: "I don't have a battery, so I never run out of energy."

Joe: "I'm a little worried about that smell in the bathroom."

Me: "What'd you learn at school today?"
Joe: "We didn't trace fives!"


THE THREE-YEAR-OLD

Josh: "I'm going to have a Joshua Shop. And I'm going to sell excavators and candy."

Josh: "I CAN'T HEAR YOU! THE MUSIC IS MAKING TOO MUCH MUSIC!"

Me: "Hey, Josh-Baby. Let me help you with your shirt."
Josh: "I'm not a baby. I'm a helicopter-man."

Josh: "Mom, can you please kill this dead bug?"

Josh: "I always follow you to the bathroom, because I have something to tell you."


THANK YOU, YOUTUBE

Joe: "Why do snakes live in water?"

Me: "Maybe they like to eat fish."

Joe: "Oh. Do the snakes outside the water like to eat squirrels?"

Me: "Yep. Would you like to see a video of a snake eating a squirrel?"

Joe and Josh: "YES!"

...compliments of YouTube...

Joe: "BUT THE SQUIRREL DIES!"



Thursday, March 12, 2015

The Laziest Potty Training Manual Ever

Our house has potty chairs everywhere. Every room. My minivan has a potty chair. Our kitchen has a potty chair. Some people have side tables and magazine racks in their living room. We have a couch, an entertainment center, and potty chairs.

It's because I had to make a choice: dedicate one day, every moment of the day, without distraction, to teaching my child toilet skills, or dedicate haphazard EMERGENCY moments unpredictably every day for 18 months.

Obviously, we chose the latter.

My earliest memory is potty training. A dive apartment in the eighties, orange curtains, green couch, brown carpet, and me, sitting on a kid-size potty in the bathroom, while Mom paces the hallway between sister in the living room, brother at the table, and baby brother in the bedroom, saying again and again, "CHARLENE. GO POTTY." Somehow, someway -- God bless my Mother -- I pooped in the hallway.

I don't remember what happened next, but it must have been something, if this formative moment has stuck around as my first memory of life. At least the carpet was brown.

So with a four-year-old, a two-year-old, and twins on the way (see here for why we're having a million kids), I told myself, "Okay. For real, Charlene. You can't have four kids in diapers. You can't. Do something." 

Technically, this is Wally's problem. Since I covered the overnight breastfeeding of babies, he volunteered to do the overnight potty training of toddlers, when the time came. But "when the time came," we had twin babies on the way, and all bets were off on any plans we'd made for anything.

So the biggest problem we encountered with potty training was accessibility and timing. 

There's an awful moment seared into my mind of being pregnant, balancing the 4-year-old on a public toilet at Target, while the 2-year-old laid on the tile floor in the handicapped stall, trying to look through the grate. The Grate where all the gross-grossety-grossness of everything in the bathroom drains out, from overflowing toilets to mop water that has touched every unimaginable surface of the entire public restroom. 

So I added a potty chair to the minivan, which doubles as a step-stool when the lid is down, so the 2-year-old can climb in his car seat all by himself. (Don't try to help him: "I can do it! All by my own!") A diaper booster pad (cheaper than disposable diapers) is folded in the bottom of the bucket, so pee doesn't slosh everywhere while we're driving. And I keep plastic grocery bags on hand to dispose of the waste regularly. We also keep a full box of baby wipes in the car. And hand sanitizer.

I can't explain the peace of mind this porta-potty brought. The kids are all contained in the car, we can stop in any parking lot, and I always know exactly how clean the "bathroom" is.

It's also been a better option than the tree in the front yard, when I finally get everyone and everything out to the car and loaded, front door locked, only to hear, "I have to go to the bathroom!" The car potty gets just as much use around town as parked in our own driveway before a trip. Still, sometimes I can't re-direct them from the tree in the front yard.



With the success of the car potty, our preschoolers were pretty much good-to-go, except overnight. 

But knowing twins were on the way, pre-emptive sleep was way more important to me than saving money on overnight diapers. We also just didn't have it in us to change toddler sheets every morning and set alarms for midnight potty runs.

Enter, the potty chair by every bed. This is lazy potty training at its finest.

Even though the boys share a room, we still give each a designated potty chair. (For boys, this one is much better than this one. It keeps the spray down, ifyaknowwhatImean.)

Some lessons learned:

1) Put the potty on a folded towel. It cuts down on carpet cleaning.

2) Put a nightlight in the room. (We like these, because they double as emergency flashlights, when the power goes out, and provide enough glow for the kids to use their potties.) 

3) Empty the potty chairs first thing in the morning, before, um, before the dog finds them. 

So if your kid's a potty genius, congratulations! Please feel free to roll your eyes and shake your head and smile a little at our ineptitude. 

If you're like us, and sleep is glorious, and toddlers in public bathrooms are messy at best, and life is just moving along too quickly for a one-day potty-training seminar, then fear not! 

They will figure it out, eventually. Hopefully our 18-month lazy potty training guide can help.